0800 294 2972
Monday - Friday 9am - 5pm, Saturday 9am - 1pm

Your travel insurance questions answered

When you are choosing travel insurance, understanding the benefits and the conditions of the policy will ensure you are getting the cover that's right for your needs. This is particularly important if you have a pre-existing medical condition or you are over 65.

Justtravelcover.com specialises in providing travel insurance for over 65s and for travellers with pre-existing medical conditions. We have provided answers below to some of the questions we are most frequently asked about travel insurance for medical conditions and over 65s.

If you can't find the information you need please feel free to call us on 0800 294 2972 and we will be happy to help you.

Travel Insurance

Can my travel companions who don't have a medical condition be covered on the same travel insurance policy?

Is the information you collect secure?

How can I find out more about a specific travel insurance policy?

How do I add winter sports cover to my travel insurance policy?

I'm going on a cruise - how do I make sure I'm covered on my travel insurance?

I live outside the UK, can I get cover?

How do I access my Travel Insurance documents and what do I do if I can't access them?

How do I find out what is covered by each travel insurance policy?

What if I change my mind, can I get my money back?

Does your travel insurance have an age limit?

When does cancellation cover start and how does this differ on single trip policies vs annual policies?

Medical Screening

Can my travel companions who don't have a medical condition be covered on the same travel insurance policy?

Is the information you collect secure?

Will I need a doctor's certificate to get travel insurance cover for my pre existing medical condition?

I don't know the names of my medication; can I still get a quote?

I don't know the name of my medical condition; can I still get a quote?

Moresand Limited trading as Affordable Luxury Travel is an Introducer Appointed Representative of JustTravelCover.com who is authorised and regulated by the Financial Conduct Authority and appears on the Financial Services Register under number 610022, Registered Office: Victoria House, Toward Road, Sunderland, SR1 2QF. FCA authorisation can be checked on the Financial Services Register at https://register.fca.org.uk/ or by calling them on 0800 111 6768.